At Cordial Craft LLC, we are committed to providing high-quality craft cocktail cordials. If you are not completely satisfied with your purchase, we offer a fair and transparent refund and return policy. Please review the following terms carefully before initiating a return or refund request.
To be eligible for a return, your item must meet the following criteria: ✔ The product must be unopened, unused, and in its original packaging.
✔ The return request must be made within 30 days of the original purchase date.
✔ The item must have been purchased directly from https://www.cordial-craft.com. Returns for third-party purchases must be handled with the original seller.
🚫 Non-Returnable Items:
Opened or used bottles
Products damaged due to improper storage or handling
Items purchased from unauthorized retailers
Clearance or final sale items
✔ If the return is approved, a refund will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned product.
✔ Refunds will not include shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped or damaged in transit).
✔ If you receive a damaged or defective product, please contact us within 7 days with photographic proof, and we will offer a replacement or full refund at no additional cost.
✔ If your order arrives late due to carrier delays, we are not responsible for delays once the package has left our facility.
If you received the wrong product or would like to exchange for a different item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability. Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
1️⃣ Contact our Support Team: Email us at contact@cordial-craft.com with your order number, reason for return, and photos (if applicable).
2️⃣ Receive Return Authorization: We will provide you with a return authorization and shipping instructions.
3️⃣ Ship Your Return: Securely package the item and send it to our return address. Customers are responsible for return shipping costs unless otherwise stated.
4️⃣ Inspection & Refund Processing: Once received, we will inspect the product and process your refund within 5-7 business days.
We are not responsible for lost or stolen packages. If tracking information confirms delivery, it is the customer’s responsibility to ensure secure receipt of their package. If you believe your package was stolen, please file a claim with the shipping carrier. If the package is marked as "delivered" but you did not receive it, we recommend checking with neighbors or your local post office before contacting our support team.
Due to the nature of bulk orders, returns and refunds for wholesale purchases are considered on a case-by-case basis. Please contact us at [Your Email] for assistance regarding wholesale returns. ✔ Damaged bulk shipments must be reported within 5 days of delivery with photos.
✔ Refunds or replacements will be offered at our discretion based on the damage assessment.
For any questions regarding returns or refunds, please reach out to our customer support team at: 📧 Email: contact@cordial-craft.com
📞 Phone: +1(833)679-7877
🌐 Website: www.cordial-craft.com
Thank you for supporting Cordial Craft – we appreciate your business!
